Last Updated: September 26, 2024
Thank you for shopping at EthnoHues Designs (OPC) Private Limited. We are committed to delivering your order accurately, in good condition, and on time. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website.
Shipping Vendor
We partner with Shiprocket or any other potential carriers to ensure reliable and efficient delivery of your orders.
Shipping Destinations
For international shipping, customers do not need to contact us. Please note that delivery times may vary depending on the carrier.
Shipping Charges
Shipping charges, if applicable, will be calculated at checkout and displayed as part of the final purchase summary.
Order Processing
- Orders are typically processed within 1-2 business days after receipt of payment.
- Orders placed on weekends or holidays will be processed on the next business day.
Delivery Time
Estimated delivery times vary based on the destination:
- Metro Cities: 2-5 business days
- Non-Metro Cities: 4-7 business days
- Remote Areas: 7-10 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, logistical delays, or public holidays.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order status on the Shiprocket website or app.
Delivery Attempt
Shipping and reverse logistics charges will apply if the shipment cannot be delivered after three attempts. The charge will be 10% of the product value or INR 2000, whichever is higher.
Address Accuracy
Please ensure that you provide the correct and complete shipping address at the time of placing your order. We are not responsible for packages lost due to incorrect or incomplete address details provided by the customer.
Delays and Issues
While we strive to meet our delivery timelines, some delays may occur due to factors beyond our control. If your order is delayed, please contact our customer support team at contact@ethnohues.com for assistance.
Contact Us
For any questions or concerns regarding shipping, please reach out to us at: contact@ethnohues.com